I’m truly so sorry this jar didn’t feel like the one you loved. I completely understand how disappointing that is, especially when you’re expecting that same smooth, firm texture and skin response.
Our formula has not changed at all. The percentages and ingredients are exactly the same, and we never dilute the tallow. However, because this is a truly wild, seasonal product, the fat itself naturally varies year to year. For example, this year the deer carried significantly less body fat, which changes the fatty acid composition slightly and that can impact the final texture and feel of the balm. It’s one of the realities of working with whole, wild animals rather than standardized commercial fats.
On top of that, temperature swings during shipping (melting or freezing) can cause the tallow and jojoba to solidify at slightly different points, which creates a more airy or grainy texture. We don't add any chemicals to stop this from happening, it’s simply the natural behavior of unprocessed fats, but I know that doesn’t make it more pleasant to apply.
There is nothing wrong with your jar in terms of safety or benefits, but your experience absolutely matters. I’m really sorry this one didn’t meet your expectations, especially since it was your favorite before. If you’d like, I’d be happy to help make this right. I will email you directly now.
Gabi